Privacy Policy

Version 1.0.0

Effective 2026-04-28

This Privacy Policy explains how Miel Shop collects, uses, stores, and shares personal information when you shop, create an account, or contact us. It should be read together with our Terms of Service and our list of Subprocessors.

What we collect

We may collect identifiers and contact details (such as name and email), shipping and billing addresses, order and cart contents, payment confirmation metadata from our payment processor (we do not store full card numbers on our servers), device and technical data (such as IP address and browser type), and communications you send to support.

How we use information

Fulfill and ship orders, process payments, and provide customer support.
Operate and secure the site, detect fraud, and comply with legal obligations.
Send transactional messages (order confirmations, shipping updates) and, where allowed, marketing communications if you opt in.

Cookies and similar technologies

We use cookies and similar technologies for essential site functions (such as session, cart, and security), and may use additional cookies for analytics or marketing when you consent through our cookie controls where offered.

Sharing

We share data with service providers that help us run the store—such as payment, hosting, email, and shipping—as described in our Subprocessors page. We do not sell your personal information for monetary consideration.

Retention

We retain order and account records as needed for legal, tax, and operational purposes, including dispute resolution and chargeback defense. Retention periods may vary by record type and jurisdiction.

Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or export personal data, or to object to certain processing. Contact us using the support address in the site footer to exercise applicable rights. We may verify your identity before fulfilling sensitive requests.

International transfers

If you access the site from outside the region where our systems are hosted, your information may be transferred and processed across borders with appropriate safeguards where required.

Updates

When we materially change this policy, we update the version and effective date at the top of this page and summarize changes below.

Policy changelog

1.0.0 (2026-04-28)— Initial published policy set for the storefront and checkout experience.